Obsessed with the Cloud

City Logistics

• Developed PowerShell scripts to automate downloading of LMS V2 app from Aws S3 across 700+ company machines.
• Contributed to the successful migration of over 800 Zebra devices to SOTI MobiControl, enhancing device management capabilities and streamlining operations.
• Monitored the company's billing trends on AWS to identify spending patterns and anomalies, utilizing AWS Cost Explorer for data analysis. Developed alerts to proactively manage costs, resulting in a 30% reduction in overall expenses.
• Created & managed AWS S3 buckets for developers and external clients to facilitate secure file sharing and information exchange. Implemented access controls using AWS IAM, resulting in faster and more efficient handling of client requests.
• Established CloudWatch alarms and configured Amazon SNS notifications to monitor the organization’s AWS Direct Connect link, effectively reducing downtime.
• Managed an average of 150+ support tickets monthly, ensuring timely and effective resolutions to enhance user satisfaction.
• Collaborated in the migration of the company's legacy file server to SharePoint, resulting in decreased operational costs, enhanced real-time collaboration, a centralized information repository, and seamless integration with 365 products.
• Collaborated on the national printer rollout across all company sites, overseeing the setup and installation of printers on print servers. Resulting in improved centralized management, significant cost savings, and enhanced security for printing operations.
• Collaborated in the migration of the company network from LTE to Vodacom SD-WAN (VeloCloud) and facilitated the installation of Teltonika APN backup routers, resulting in a 90% reduction in network downtime.
• Managed Active Directory for user accounts, groups, and GPOs, resulting in a 20% reduction in account-related issues.
• Deployed N-Able patch management & ConnectSecure on 700+ machines, reducing risk of cyber threats, network vulnerabilities.

Newyork Computers

• Provided Level 1 technical support, addressing issues related to hardware, software and network connectivity.
• Managed incoming support tickets ensuring timely resolution of technical issues while maintaining high customer satisfaction.
• Provided 365 training to new & existing clients ensuring high levels of productivity amongst their staff.
• Set up and configuration of new & existing desktops & laptops ensuring compliance with company standards.

V Cell Clinix

Troubleshoot hardware & software issues for a wide range of laptops, desktops & cellphones, ensuring timely & effective repairs. Utilized diagnostic tools to identify issues accurately reducing turnaround time for repairs by 30%.