Obsessed with the Cloud

TechCraze ltd T/A Newyork Computers

Served in the technical support department: 

• Provided first-level technical support to end users on proprietary software and applications, including installation, basic usage, and appropriate service level to warranty.
• Deployed Company website on AWS using S3 bucket, CloudFront Distribution, Route53 & Custom URL. 
• Wrote scripts to automate scheduled system patching. Saved 4 hrs/week.
• Analyzed existing manual processes, developed & implemented improvements.
• Maintained updated knowledge of company products and services to better provide customer support and service solutions.
• Problem-solved, diagnosed and corrected systems to ensure functional objectives were met.
• Conduct various knowledge transfer session to improve the team’s product knowledge.
• Provided technical training on hardware/software for new and existing users.
• Provided daily technical support for e-mail, network connectivity, peripheral equipment, and system maintenance.

V Cell Clinix

Served In the sales department. Responsibilities and tasks included : 

• Successfully managed a sales team of 12+ members to achieve monthly sales goals.
• Developed and implemented sales plan to expand customer base & improve customer retention leading to an increase in revenue by 50%.
• Presented sales, revenue and expense reports to management team.
• Monitored the performance of sales team members and worked to increase team morale & motivation.

Cell fix & Computer Repairs

Diagnosed and repaired computer and cellphone hardware and software issues for clients